Refund Policy

Note. This document is provided for transparency and is not legal advice. The English version governs; the Russian translation is for convenience only.

This Policy explains when a refund or exchange is possible. It sits alongside the Terms of Service. Nothing here removes mandatory consumer rights you have under the law where you live — where those apply, they take precedence over this Policy.

Refunds

• Refunds can only be issued if the subscription has not been activated or used, the reason is technical, and the request is made within the first 3 days of purchasing the subscription.

Exchanges

• Subscriptions can only ever be exchanged for subscriptions of equal or lower value, and only when you made a mistake at the time of purchase and have not yet activated the service.
• Subscriptions cannot be upgraded or downgraded to other subscriptions of any value.

How to request one

Contact omniwarebusinesscc@gmail.com from the address on your order, with your licence key and a description of the technical problem, within the 3-day window above.